Daimler Truck Customer Services & Parts s.r.o. Serving the world from the heart of Europe.

Petr Urbančík - Interview

Meet the manager of Retail Service Support Team Petr Urbanฤรญk in a short interview.

Petr Urbančík - Interview

Petr Urbanฤรญk has 11 years of experience in Mercedes-Benz and Daimler Truck in the Czech Republic and Spain. Currently he is a manager of Retail Service Support Tea. Learn more about his journey and approach as a manager from his interview.


๐—ฌ๐—ผ๐˜‚ ๐—ฒ๐˜…๐—ฝ๐—ฒ๐—ฟ๐—ถ๐—ฒ๐—ป๐—ฐ๐—ฒ๐—ฑ ๐—ฏ๐—ผ๐˜๐—ต ๐—ฆ๐—ฝ๐—ฎ๐—ป๐—ถ๐˜€๐—ต ๐—ฎ๐—ป๐—ฑ ๐—–๐˜‡๐—ฒ๐—ฐ๐—ต ๐˜„๐—ผ๐—ฟ๐—ธ ๐—ฒ๐—ป๐˜ƒ๐—ถ๐—ฟ๐—ผ๐—ป๐—บ๐—ฒ๐—ป๐˜. ๐—ช๐—ต๐—ถ๐—ฐ๐—ต ๐—ฎ๐˜€๐—ฝ๐—ฒ๐—ฐ๐˜๐˜€ ๐—ผ๐—ณ ๐—ฒ๐—ฎ๐—ฐ๐—ต ๐—ฑ๐—ผ ๐˜†๐—ผ๐˜‚ ๐—ถ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ถ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐—บ๐—ฎ๐—ป๐—ฎ๐—ด๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐˜€๐˜๐˜†๐—น๐—ฒ?

I took from Spanish work environment the ability to be more focused on the emotional aspects like open conversations with my team members about their feedback and how they feel. From the point of Czech work environment, I focus more on the mental aspects like open conversations with my team members about process improvement, problem solving and different types of information. I think I can combine the experience of both Spanish and Czech work environments in my management style, and my 8-year experience in Spain was worth it!


๐—›๐—ผ๐˜„ ๐—ฑ๐—ผ ๐˜†๐—ผ๐˜‚ ๐—ฒ๐˜ƒ๐—ฎ๐—น๐˜‚๐—ฎ๐˜๐—ฒ ๐˜„๐—ผ๐—ฟ๐—ธ ๐—ฒ๐—ป๐˜ƒ๐—ถ๐—ฟ๐—ผ๐—ป๐—บ๐—ฒ๐—ป๐˜ ๐—ถ๐—ป DTCSP?

MPBLEE has an unique company culture and also work environment! Itโ€™s about respect, open discussion and regular feedback between management and members of the MBPLEE team. Iโ€™m very proud of this, and try to contribute to itโ€™s realization every day.


๐—ช๐—ต๐—ฎ๐˜ ๐—ถ๐˜€ ๐˜†๐—ผ๐˜‚๐—ฟ ๐—ป๐—ฒ๐˜„ ๐—ฐ๐—ต๐—ฎ๐—น๐—น๐—ฒ๐—ป๐—ด๐—ฒ ๐—ถ๐—ป DTCSP?

Set-up a new Retail Service Support Team. Together with my new team members, we will be responsible for the technical support of retail system applications, hardware & software as well as commercial topics related to daily job of our Daimler Truck Retail Network. We will deal with various problems of our retailers and provide them with the appropriate solutions.